POSTAGE & HANDLING
Thank you for your interest in my work!
As prints are produced on demand, please allow up to 14 business days for your delivery within Australia. International delivery times will vary depending on your location..
Please contact me via e-mail or the contact form to arrange a direct money bank transfer for your order.
All prints are placed in tube for secure shipping. All orders made within Australia are sent via Australia Post, Sign on Delivery. All international orders are sent via Air Post, Sign on Delivery. All postage rates are in Australian Dollars (AUD).
Australia - $10.00 (sent via Australia Post)
Rest of the world - $25.00 (sent via Air Mail)
Current international conversion rates can be found at xe.com
A confirmation email will be sent to you once your order has been shipped.
REFUNDS & EXCHANGES - PRINTS
Please choose wisely as we do not accept cancellations/exchanges once an order has been processed.
Mara Jordan’s store only accepts items for return that are faulty or damaged on arrival. Returned items may only be exchanged for the same product. Claims for a return must be made within 7 days of receiving item at point of delivery. Claims for a return can be made by email and must include photographs of fault/damage.
The item must be returned within 30 days from point of delivery in the same condition it arrived in. Once returned item has arrived, replaced goods will be sent via Australia Post. Sign on Delivery within Australia or Air Post. Sign on Delivery outside of Australia. An email with Tracking ID will be sent to you once your replacement order has been shipped. If an item you purchased is sold out, you will be refunded in full for the amount you paid at time of purchase.
TERMS & CONDITIONS
All content of this website including images, text and design is copyright © Tamara Jordan 2020. We value your privacy. The information you provide is confidential and will not be shared with any third party. We will only use this information to process orders.
Copies of sent receipts can be provided for all sent items, however we cannot guarantee Australia Post or Air Post deliveries. In the event of an undelivered/lost item, please contact Australia Post (for deliveries within Australia) or the delivery agent in your country (for deliveries outside Australia). To lodge an international tracking inquiry from Australia, contact Mara Jordan via e-mail or the websites contact form.